Asheville Eye Associates FAQS

Q: How can I make an appointment with an eye doctor at Asheville Eye Associates?
A: To schedule an appointment at any of our locations, please contact us Monday – Friday, 8:00am to 5:00pm at 828/258-1586 or toll-free at 800-232-0420, and press option “1”. One of our appointment schedulers will be happy to assist you. Or, you may create a secure account on our FollowMyHealth patient portal and request an appointment online. You will receive an email message via your secure account to confirm your appointment request. Do not use the online service to request appointments of an urgent nature; it is for requesting routine appointments only. Click here to access the FollowMyHealth patient portal.

FollowMyHealth
Q: What is the AEA Patient Portal?
A: The AEA Patient Portal , FollowMyHealth, allows patients to:

  • Register as a new patient online
  • Order Contact Lenses
  • Request/schedule appointments online
  • Send/receive secure messages
  • Pay bill online


FollowMyHealth
Q: How do I get to Asheville Eye Associates?
A: Visit the “Locations ” section of our website located at the top of our homepage. Or, click here for office locations, maps and directions.
Q: How do I know what kind of specialist I need?
A: When you call to schedule your appointment, one of our trained staff will request information from you regarding your eye health needs. Our appointment scheduler will help you determine which doctor will best suit your needs.
Q: How can I learn more about a particular eye disease or condition?
A: Click here to learn more about your eyes.
Q: Where can I learn more about insurance and financial options at Asheville Eye Associates?
A: Click here to visit the Patient Resources section of our website, under the forms section click on Financial Policy, then also see our Insurance information on the left-side menu. Or you may contact our billing department at 828/258-1586, Ext. 3700 for assistance Monday-Friday between the hours of 8:00am and 5:00pm.

Do you have a question not answered above?  Please contact our office at 800-531-3937 for further assistance.