Patient Satisfaction

Our Patient Satisfaction Scores Exceed National Average


Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.


Overall Patient Satisfaction


Likelihood to Recommend

See What Our Patient’s Are Saying

Asheville Eye Surgery Center is highly organized. It shows. The staff is well coordinated in their job tasks, and patient and kind. The nurse that called before surgery was A++. The pre-op nurse (day of surgery) erased any fears or apprehension. Dr. Crandall came in and put me at ease ever more so. The comfort and cleanliness is also A++. Dr. Crandall and his team are exceptional from the initial office visit through pre-op and past surgery, and this includes the Asheville Eye Associates unit. Impressive!!

Loved the heated bed and warm blankets. Pre-op nurses kept me comfortable and very happy and safe. The doctor is second to none. I come from a large medical family but I have never met a doctor that comes close to Dr. Oswald!

Everyone at the surgery center was wonderful; as far as Dr. Haynes – he is the very best! He is such a caring doctor and always listens to the patient. I have been his patient for 4 years and worked with physicians for 30 years; none compares to him! You have the best!

If every medical office was as friendly and professional as AESC, our medical experiences would be wonderful.

Each person I met was obviously skilled, conveyed reassurance and explanations, and were friendly and personable. Thank you to all!

I was surprised and pleased that the surgeon took time to call and check up on me, later that evening.

It was a great experience. From the time I entered the front door, I was treated very special. The front desk lady and the nurses, anesthesia and Dr. Goldstein were awesome. Highly recommend them.

I was impressed with both the courtesy and professionalism of everyone. From the moment I arrived, I felt welcomed and assured and everyone communicated competence.

The courtesy, efficiency, and professionalism of the entire staff was absolutely fantastic. It was an extremely pleasant and comforting experience. Thank you Dr. Smith and your wonderful staff for all you do for your patients!

A wonderful experience from my first appointment and throughout my recovery. As a nurse myself, my expectations were greatly exceeded.

Dr. Macaluso must see dozens of patients every day but he managed to make me feel like I was the only one. Excellent care.

I felt totally prepared from the materials you sent me. It covered it all in great detail. It was a day filled with a group of professionals who showed lots of kindness and compassion, and a doctor I had total faith in.

Professional yet compassionate care by Dr. Isbey and surgical staff at Asheville Eye – excellent surgical outcome.